The Mississauga Transit Enforcement/Security Operations Ethics and Diversity Awareness course will provide those completing the course with information that will help them to conform to the expectations of City of Mississauga when faced with ethical issues as well as ensure that they have the tools to ensure sensitivity in an increasingly diverse society. The course is delivered in an online format with the learner completing the entire course online.
- Manager: John Romain
- Teacher: Amber Griffin
The Mississauga Transit Enforcement/Security Operations Communication, Crisis Intervention and De-Escalation course will provide those completing the course with information that will help them to enhance the communication process and de-escalate potentially violent situations. The course is delivered in a blended format with the learner completing the initial portion online and then attending a classroom session.
- Manager: Amber Griffin
- Manager: John Romain
- Teacher: Amber Griffin
Communication and conflict management course for the City of Mississauga Recreation and Parks Department.
- Non-editing Facilitator: Michael Potton
Development area for City of Mississauga community centre 2012 Communication/Conflict Management program.
City of Mississauga Supervisor's course. This course is three days in length and covers the topics of:
- Communication
- Learning Styles
- Motivational Process
- Teamwork
- Leadership
- Interviews